Frequently asked questions
Ordering steps
Choose your product ➜ click “Add to Cart” ➜ open cart ➜ hit “Checkout.”
Payment security
We use a 100% secure payment system, with a dedicated security team to keep your experience safe and dependable.
When will it ship/arrive?
We process orders within 1–3 business days and then send a shipping confirmation email.
Tracking
Yes—your tracking number arrives after your purchase is complete.
Shipping fees
Calculated by shipping origin. Enter your address at checkout to see the final shipping cost.
Ordering multiple items
Expect separate parcels for multiple items.
Returns & exchanges
Free returns, even for washed or worn items
Full refund within 30 days
Store credit within 180 days
You’ll get a refund confirmation email after processing. Refunds usually take within 10 business days from the date we receive your return. Delays are possible due to current volume—thanks for your patience.
Free gift reminder
If returns reduce your order below the promo threshold, the free gift must be returned. If you’d like to keep it without qualifying, we will deduct its cost from your refund or request payment.
After submitting an order
Orders can’t be modified or canceled. You may return items; we refund the item amount only (shipping is not refundable).
More questions?
Get the full picture—See all FAQs.
Quickest assistance
Email: berlinghofbarbre762@hotmail.com